Wednesday, December 21, 2016
Double Invoices/Charges/Blank Invoices
There are several invoicing issues all caused by a common misconfiguration, the symptoms are; two invoices being generated for the same service and due date, a client being double-charged for the same invoice or a completely blank invoice being generated.
This is caused by the cron job being run twice at the same time, the cron should only be run once per day and never simultaneously. To confirm this review Utilities > Logs > Activity Log there should only be one "Cron Job: Completed" entry per day. If there is more than one check the server's cron job configuration to ensure there is only one entry for the cron.php file in accordance with our our documentation. (Disponível em http://docs.whmcs.com/Invoicing_Issues )
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